Customer Services


Coach Parties - reasons to visit...

  • FREE admission.
  • We can accommodate up to 300 diners in Hattie's garden centre restaurants, offering superb home cooked meals and located at all our branches. Restaurant capacity at Otley = 300, Harden near Bingley = 136,
  • Hattie's is open daily for morning coffee, hot and cold lunches, afternoon tea and everything in between!
  • Christmas lunches are very popular with parties from mid November.
  • The Edinburgh Woollen Mill is a major attraction at our Otley centre.
  • Full toilet facilities - including disabled.

COMPLIMENTARY MEAL in Hattie's Restaurant PLUS £10.00 voucher to spend in-store.

We are OPEN ALL YEAR come rain or shine!


Delivery Service

All products on sale in our garden centres can be delivered within 30 miles of our stores using our own transport. Please ask in-store or telephone for details.


Recycling household electrical equipment - customer statement

With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit Don’t forget to have your postcode ready to use in the ‘recycling facilities’ locator.


Privacy Policy

The Data Controller for this website is Stephen H. Smith's Garden & Leisure, Head Office, Pool Road, Otley, West Yorkshire, LS21 1DY.

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested. Our website contains links to other sites. We are not responsible for the privacy practices within any of these other sites and we encourage you to read the privacy statements on any other websites you may visit.

Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. These pieces of information are used on our website to improve services for you through, for example:
Allowing you to add items to your shopping cart.
Recognising that you may already have given a username and password.
Measuring how many people are using our website.
Measuring which pages are visited on our so we can improve our website design.